How to resolve Archive of Our Own: Site Offline or Cloudflare Loop?

To fix 'Site Offline or Cloudflare Loop' issues with Archive of Our Own, please try these steps: 1. Verify if AO3 is experiencing high traffic or DDoS mitigation. 2. Clear your browser cookies and site data for archiveofourown.org. 3. Disable custom site skins in your profile settings if pages fail to render.

How to resolve Archive of Our Own: Search/Filter Failures?

To fix 'Search/Filter Failures' issues with Archive of Our Own, please try these steps: 1. Ensure your search queries are not too broad, which can time out. 2. Try deleting active tags filter criteria and re-searching. 3. Wait a few minutes if the search indexing server is running slow.

Is Archive of Our Own Down Right Now? Live Status, Outages & Map

What problem are you having with Archive of Our Own?

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Chart Guide: Higher bars represent spikes in user-submitted outage reports.

Troubleshooting Archive of Our Own Issues

Archive of Our Own is currently working normally. If you're experiencing issues, try these troubleshooting steps:

🔵 Basic Steps

Check Your Internet Connection: Verify your internet connection is active by browsing other sites. Reset your router or try using cellular data.
Restart Your Device: If on mobile, power off and restart your phone, or toggle airplane mode on for 30 seconds. On desktop, do a full system reboot.
Clear Archive of Our Own Cache & Cookies: Access your browser's history settings and clear cache/cookies specifically for the Archive of Our Own domain.
Try a Different Browser or Device: Test accessing Archive of Our Own on an alternate browser (e.g., Chrome, Safari, Firefox) or switch to another device (mobile/tablet).
Check Browser Extensions: Temporarily disable active ad blockers, tracking preventers, or VPN add-ons to see if they are blocking requests.

🟠 Intermediate Steps

Verify DNS Settings: Configure public DNS servers (8.8.8.8, 1.1.1.1) or flush your DNS cache to fix host connection issues.
Service-Specific Steps: Check official status reports. Try logging out of your Archive of Our Own account and signing back in.
⚠️ Service-Specific Tips:
- Site Offline or Cloudflare Loop: Verify if AO3 is experiencing high traffic or DDoS mitigation. Clear your browser cookies and site data for archiveofourown.org. Disable custom site skins in your profile settings if pages fail to render.
- Search/Filter Failures: Ensure your search queries are not too broad, which can time out. Try deleting active tags filter criteria and re-searching. Wait a few minutes if the search indexing server is running slow.
Check Regional Restrictions: If the service works via mobile data or VPN but not on your local network, check for ISP or router blocks.
Check User Outage Reports: Look at our real-time crowdsourced timeline and activity graph above to see if it is a general server outage.
Wait and Monitor: If there is a major server outage, wait for technical support to resolve it. Check back here for updates.

Official Support Channels:

Website: https://archiveofourown.org
Help Center: https://archiveofourown.org/faq
Contact Options: https://archiveofourown.org/support
Twitter/X: @AO3_Status

Still having issues? Use the outage report buttons above to submit your report. Sharing your specific issue helps other users in your region check status.

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Troubleshooting Archive of Our Own Issues

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